Frequently asked questions
Everything you need to know about booking with Neatly.
Do I need to provide cleaning supplies?
No. Cleaners bring all standard supplies and equipment. Let us know if you prefer specific products.
Are cleaners vetted and insured?
Yes. Every cleaner passes an interview and is covered by insurance.
Do I need to be home?
Not at all. You can leave a key, lockbox or entry code. You can add instructions when booking.
Can I reschedule or cancel?
Yes, free of charge up to 24 hours before your clean from your account.
How do I pay?
Securely by credit or debit card online. Prices are in CAD plus HST, and you are only charged after your clean is complete.
Can I get the same cleaner each time?
Yes. Recurring bookings are matched with the same cleaner whenever possible.